Program Manager, Employee Experience

WHAT YOU'LL BE DOING

• Work directly with leadership and P&C teams on establishing a strategic plan for the organization’s growth, 生产力, and ability to attract and retain valuable employees.
• Develop and oversee a comprehensive offboarding program including communication, 流程, and use of HRIS system (Oracle) where able.
• Work closely with MarCom team to organize employee special events, including but not limited to team building, holiday events, and company outings. Provide routine information regarding events, progress, policies, and procedures.
• Lead the development and execution of employee engagement programs and foster the company’s culture ensuring all initiatives/activities are promoted and delivered.
• Oversee the development and execution of employee engagement surveys which includes an all-inclusive survey for CapMetro employees and service providers, and short spot surveys as needed. 
• Using a data-driven approach, develop strategies across the entire lifecycle of the Employee Experience journey focusing on moments that matter.
• Responsible for developing and presenting the results to leadership and workforce.
• 设计 & implement and manage strategies and initiatives to improve employee engagement, 识别, 和保留.
• Create ways to continue to amplify and embed our Core Values into employee programs; build employee connections; keeping employees informed, 订婚了, and inspired and ensuring employees feel heard, 有价值的, respected and their work is impactful.
• Analyze stay and exit interviews trends or opportunities for feedback or improvement, particularly in areas related to employee engagement 和保留.
• Support 首都地铁politan Transportation Authority’s 安全 Management Systems (SMS) process by ensuring staff follows safety and security policies, considers safety in every action, and ensures safety and security concerns are reported. 
• Perform other duties as required and/or assigned. 

WHAT YOU BRING

Education and Experience

• Bachelor's degree in human resources, sociology, and psychology or related field.
• 5 years' progressive experience in employee engagement, 业务, customer-oriented service or a related industry.
• Experience with Monday.Com是加号.
• PHR, SPHR, SHRM-CP or SHRM-SCP certification a plus, but not required.